Payments
What forms of payment do you accept?
Payment may be made by Cash, Zelle, Venmo, or PayPal. Checks or money orders are never accepted. Credit cards are not accepted directly but can often be ran through PayPal.
Why do you charge a reservation fee?
A reservation fee ensures that buyers are serious about the purchase and provides some support to the breeder should the buyer back out.
Is the reservation fee refundable?
The reservation fee is non refundable due to buyer change of mind or change of circumstances. It is only refunded in the event that Piedmont Golden Retrievers is either unable or unwilling to complete the transaction. It is transferable to another available puppy of the same litter. If any medical issues were noted during the puppy’s vet visit and, as a result, the buyer is no longer interested in purchasing the puppy, and no other puppies of the same litter are available, the reservation fee will be refunded.
Pickup/Dropoff
Do you ship puppies?
No, puppies are never shipped either alone or with transport companies. We would be unable to guarantee the safety or comfort of any puppy transported through these means. We are willing to drop off within approximately 150 miles of Salisbury NC at no additional charge. For those who live further away, nationwide hand delivery is available for an additional fee. This usually takes place via air travel with the puppy in cabin. All transportation expenses are the sole responsibility of the buyer. Please inquire to discuss the specifics of your situation.
Can my friend/partner/son/transporter/etc. pick up the puppy for me?
The legal buyer must be present at pickup/delivery. This should be the same person listed on the application and match the name/address of their I.D. Valid I.D. should be shown at pickup/delivery as buyer will be signing the purchase contract at this time. The AKC registration documentation will be completed with the buyer’s name and contact information as well. The puppy will not be left with anyone other than the buyer.
Can we pickup on site?
Yes! Family pickup days are typically the Saturday/Sunday following the puppies turning 8 weeks. Feel free to bring the whole family down to pickup your new puppy and even meet and snuggle some of their brothers and sisters. We will also spend about 20 minutes going over and signing documentation and checking out the new puppy welcome packet as well as answer any other questions that come up.
Will our puppy be healthy?
Yes! We guarantee it! We recommend that all puppies are seen by your veterinarian within 72 hours of pickup. If during this time, the puppy is found to have any illness, parasite, or infection, we will cover the cost of diagnosis and treatment. If your vet, upon examination, finds any genetic defect, we will replace the puppy. Not only that, but your health guarantee extends until the puppy is a year old. If any severe genetic abnormality presents within a year’s time, we will replace the puppy or cover the cost of medical expenses up the the amount paid. In addition, our puppy parents have all been genetically tested to ensure that puppies are not affected by devastating conditions that are common to the breed. Our genetic panels test for nearly 200 different conditions and your puppy is guaranteed not to be affected by any of them!
